Terms of Service and
User Agreement

Welcome to Flat Care, a smart apartment financial management platform developed and operated by Webon Technology ("we," "us," or "our"). These Terms of Service and User Agreement ("Terms") govern your access to and use of the Flat Care web application, services, websites, and software modules.

By registering for, logging into, or using Flat Care, you ("User," "Apartment Association," "Management Committee," or "Resident") agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the application.

1. Description of Service

Flat Care is a cloud-based software solution designed for apartment associations, housing societies, and property managers to streamline community financial operations. Features include maintenance bill generation, payment request approvals, expense logging, monthly ledger statements, owner history tracking, and financial reporting.

2. User Accounts and Role-Based Access

To use Flat Care, users are provisioned accounts by their respective apartment association administrator or through registration:

• Account Security: You are responsible for maintaining the confidentiality of your login credentials (email and password) and for all activities occurring under your account.
• Role Authorization: System features are restricted based on user roles (such as Admin, Cashier, or Owner). You agree to access only the modules and data authorized for your role by your apartment management committee.
• Accurate Information: Users must provide true, accurate, and complete information during registration and profile updates.

3. Apartment Data Responsibility and Accuracy

Flat Care serves as a technological tool for record-keeping and billing calculations:

• Data Inputs: Apartment administrators and cashiers are solely responsible for configuring billing rates (per sq. ft. or flat type), floor data, starting balances, and payment request approvals.
• Dispute Resolution: Webon Technology is not responsible for internal billing disputes, fee discrepancies, or financial disagreements between apartment residents and their management committees.

4. Acceptable Use and Restrictions

You agree to use Flat Care only for lawful purposes related to apartment and housing society management. You expressly agree NOT to:

• Attempt unauthorized access to other apartment accounts, tenant databases, or server infrastructure.
• Modify, reverse engineer, decompile, or copy any part of the application code or user interface.
• Upload or transmit malicious software, viruses, or code designed to interrupt or compromise system functionality.
• Use the platform for fraudulent financial reporting, unlawful activities, or unauthorized commercial distribution.

5. Software Subscriptions and Payments

Access to Flat Care for apartment associations is provided under subscription packages or custom service agreements:

• Subscription packages, pricing tiers, flat limits, and validity periods are agreed upon between Webon Technology and the apartment association.
• Minimum Billing Requirement: Payment must be made for a minimum period of 6 months at the time of billing.
• Extra Unit/Flat Allowance: For the Basic and Standard packages, up to 5 additional units/flats may be added at an extra charge of 10.00 per unit.
• Failure to pay software subscription fees may result in temporary suspension or restricted access to apartment tenant features.
• Payment Return: All payments made are strictly non-returnable and non-refundable under any circumstances.

6. Intellectual Property Rights

All rights, titles, and interests in and to the Flat Care web application — including software source code, database structures, designs, brand assets, logos, and documentation — are and will remain the exclusive property of Webon Technology.

7. Service Availability and Maintenance

We strive to maintain high system uptime and operational availability. However, Webon Technology does not guarantee uninterrupted or error-free service. Scheduled maintenance, system updates, or emergency server enhancements may occur periodically to ensure security and optimal performance.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Webon Technology shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or data arising out of or in connection with your use of Flat Care, incorrect billing configurations, or third-party service interruptions.

9. Termination of Service

Webon Technology or your apartment administrator reserves the right to suspend or terminate account access for users who violate these Terms, engage in unauthorized system misuse, or upon termination of the apartment association's subscription agreement.

10. Governing Law and Changes to Terms

These Terms shall be governed by and construed in accordance with the laws of India. Webon Technology reserves the right to update or modify these Terms at any time. Continued use of Flat Care following any updates constitutes acceptance of the revised Terms.